Services That Support You

At Gilson, we are committed to the highest caliber of quality and complete customer satisfaction with our suite of products and services. This commitment doesn’t end with your purchase — it only just begins. Our dedicated global service, support, and training teams are there to help you maintain the maximum performance of your instruments, make your lab life easier, and ensure the reliability of your data.

CNAS Accredited Service

In accordance with ISO/IEC 17025: 2017 General Requirements for the Competence of Testing and Calibration Laboratories(CNAS-CL01 Accreditation Criteria for the Competence of Testing and Calibration Laboratories) , Gilson Shanghai has passed the China National Accreditation Service for Conformity Assessment (CNAS). As an accredited CNAS calibration company, Gilson Shanghai can offer additional reporting on your calibration certificates for maximum traceability, perfect for GLP/GMP compliant labs.

High-Quality Pipette Service Made Easy

The Gilson Service Center of Excellence is the leader in pipette service with more than 65 years of experience in the industry. When it comes to servicing your pipettes, why choose anyone else? Our technicians are factory trained to maintain the highest level of quality and traceability. Our facilities work in accordance to ISO 8655 and are ISO 17025 accredited calibration labs. Our flexible, tiered service offers are tailored to meet your needs and designed to maximize reliability and extend the life of your pipette.

Avoid Unexpected System Downtime and Assure Accuracy

Keep your instruments running like new by signing up for preventative maintenance services. With regularly scheduled preventative maintenance, you’ll extend the life of your instrument and save time and money by avoiding unexpected interruptions to your work. Plus, maintain confidence in the accuracy and reliability of your results from knowing your instrument is operating within original specifications.

Repair Services from Dedicated Product Specialists

Our authorized, factory-trained repair specialists will help get your instrument and software running again as quickly as possible. In certain regions, our field service representatives are available with rapid, on-site support. When arranging in-house or field repair service, please have ready your:

• Gilson product model
• Instrument serial number
• Current Gilson software and version number
• Computer operating system information
• Call your local Gilson office to arrange a repair from our experts.

Installation Done Right

Focus on your science; not on equipment installation. When you purchase or relocate a Gilson system, our engineers will complete the installation to get you up and running quickly. Each installation service provides Installation Qualification (IQ), which ensures that all procedures are followed for optimal installation in the selected environment. With IQ, you can be assured that your Gilson systems are installed correctly the first time, every time.